Privacy Policy

Effective Date: 01/03/2025
eSparkle & Clean Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following data:

• Personal Information: Name, address, phone number, email address, and payment details.
• Booking Details: Service type, property details, and preferred cleaning schedules.
• Technical Data: IP address, browser type, and information about your visit via cookies.

2. How We Use Your Information

We use your information to:

• Process bookings and payments.
• Provide and manage our cleaning services.
• Communicate with you regarding your bookings or inquiries.
• Improve our website and service offerings.
• Comply with legal obligations.

We process your data on the following legal bases under GDPR:

• Contractual Necessity: To fulfill our service agreement with you.
• Legitimate Interests: To improve our services and website.
• Consent: When you opt into marketing communications.
• Legal Obligation: To comply with relevant laws.

3. How We Store and Protect Your Data

We store your data securely and implement strict security measures to prevent unauthorised access, alteration, or disclosure. Your data is only kept for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

4. Sharing Your Information

We only share your information with:

• Payment Processors: To handle secure transactions.
• Service Providers: For service fulfillment (e.g., cleaners).
• Legal Authorities: When required by law.

We never sell your data to third parties.

5. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure (“Right to Be Forgotten”): Request the deletion of your data, subject to legal obligations.
• Right to Restrict Processing: Request a temporary halt to processing your data.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Object: Object to the processing of your data for certain purposes, like direct marketing.
• Right to Withdraw Consent: Withdraw consent for data processing at any time (this won’t affect processing already done).

If you wish to exercise any of these rights, please contact us at the details below. We may need to verify your identity to process your request.

6. Cookie Policy

What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us understand how users interact with our website, allowing us to improve the browsing experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality (e.g., booking forms).
• Analytics Cookies: Help us understand website traffic and usage patterns (e.g., Google Analytics).
• Preference Cookies: Remember your preferences (e.g., language settings).
• Marketing Cookies: Track browsing habits to show relevant ads (only with your consent).

Managing Cookies:
You can control and delete cookies through your browser settings. However, disabling cookies may affect website functionality.

Upon your first visit, we’ll display a cookie banner asking for your consent. You can update your preferences at any time.

For more details, visit www.aboutcookies.org.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their policies.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

eSparkle & Clean Ltd
Company reg no. 16291265

Email: esparkleandclean@gmail.com
Phone: +44 7360173950
Website: www.esparkleandclean.com

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, so we encourage you to review it periodically.